The American Motorcyclist Association is looking for an enthusiastic, customer service oriented Member Services representative.

If you have call center experience and a willingness to help others, you may be the ideal candidate for this position.

Location: Pickerington, OH

Employee Type: Full -Time

Manage Others: No

Experience: 1 year in-bound, outbound call center

Hours: M – F 11:30am-8:00pm 2 days a week and 8:30am -5:00pm 3 days a week.
Schedule may vary.

Job Description:

  • Answer in-bound member calls and email
  • Make outbound calls to expired and active members to promote member benefits and renew membership
  • Handle inbound member services inquiries quickly and effectively, demonstrating knowledge and passion in the AMA mission
  • Complete data entry and other manual processes associated with in-bound and out-bound calls
  • Strong computer processing skills
  • Ability to learn new processes quickly
  • Detail oriented and focused on providing accurate information
  • Ability to meet changing priorities
  • Must be able to address challenging customer issues while maintaining a positive and professional attitude
  • Ability to thrive in a fast-paced working environment
  • Motorcycling experience a plus

The AMA offers a competitive benefits package, including paid time off, medical, dental, 401(k) and tuition reimbursement.

Please email cover letter, resume and salary requirements to

Equal Opportunity Employer